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Billing

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Pay monthly

Under what conditions can I use the e-Pack plans?

Conditions of the e-Pack:

- Electronic bill
- Payment done over an electronic channel
- No overdue payments, payments made before the expiry of the payment deadline

Should you fail to meet any of the conditions above, you will be charged for not meeting the e-Pack requirements in your upcoming bill. The fee is plan dependent.

What happens if I fail to meet any e-Pack condition?

If you fail to meet each e-Pack condition (electronic bill, payment done over an electronic channel, no overdue payments), you will be charged for not meeting the requirements in your upcoming bill. The is plan dependent.

How can I modify the closing date of my billing cycle?

The closing date of your billing cycle may be modified once a month to 6th, 13th, 19th or 25th. The modification fee is HUF 700 which is indicated in your next bill.

The easiest way to modify the closing day of your billing cycle is over the Online selfcare application.

How can I settle my bill?

The most handy way to pay your bill is electronic payment over our website with a bank card, here.

You may settle your bill in the following ways:

- Free of charge at any OTP ATM, with any bank card.
- Bank transfer
- Pay in the cheque attached to your paper based bill.
- With Direct Debit

How can I wire transfer my bill due amount?

You may pay for your bill in your bank, over your internet bank or the call centre of your bank.

Bank account of Vodafone at Deutsche Bank: 16300000-04009163-90106414.

If you wire transfer the amount you have to indicate the following information in the Notes section: AZ: your account ID at Vodafone.
Your account ID at Vodafone is an eight-digit number string that you will find in the header of your phone bill.

Most of the banks offer you an option to upload your data in a form, so that you can use it for consecutive transfers.

How can I pay my bill by Direct Debit?

You have to authorise your Bank to advise Vodafone Hungary to debit your account – within the limits of your authorisation – with the amounts of collection orders submitted by Vodafone Hungary, according to your bill amount. You can authorise your Bank through the Internetbank or at a branch. You'll need the Direct Debit ID of Vodafone Hungary: A 11895927.

Pay as you go

To what shall I pay special attention if I top up a prepaid card with an expired availability.

The availability period of prepaid subscriptions is always defined in relation to the availability period of the latest top up amount. Once this period expires you may not initiate any action from your phone and a so called 60-day retention period starts. During this period you may only answer calls and receive SMS messages.

If you do not top up your balance until the end of this 60-day retention period to be eligible again for the services, your subscription expires and you cannot use your SIM any longer.

It is important to know that if you top up your balance in the aforementioned 60 days we will deduct as many days from the availability period of your SIM as many have passed from the retention period. In the following example you will see that in case of a small top up you may not be able to use your subscription even after the top up.

Example: The availability period of your subscription has expired 35 days ago, so the retention period is active for 35 days and you top up your balance with HUF 2000. 30 days availability period is provided for top ups under HUF 3000, however, your subscription has been in the retention phase for a longer period, so although the top up is added to your balance you cannot initiate action from your mobile as the availability period of your card has expired.

To avoid such situations top up your balance with a onetime payment of at least HUF 3000 because you will get a 365-day long availability period after your payment.

The availability period of the top ups may differ in some plans, so consult the description of the specific plan or Annex 1 of the GTC (Charges and rates) for details.

What is the duration of the availabilty period of prepaid top ups?

The availability period on your prepaid plan depends on the value of the top up.

For top ups under HUF 3000 30-day availability period is provided, for top ups worth HUF 3000 or over the availability period is 365 days.

The availability period of the top ups may differ in some plans, so consult the description of the specific plan or Annex 1 of the GTC (Charges and rates) for details.

How can I top up my prepaid balance?

The most comfortable way to top up your balance is over our website with your bank card on the Balance top up site.

You may also top up your balance at most of the ATMs all over the country, or over terminals located in petrol stations, newsagents and lottery points of sale.

How can I use the SOS top up?

To use the SOS top up you must satisfy the following criteria:

- your balance must be between HUF 1 and HUF 49
- the availability period of your balance has not expired yet
- your balance was topped in total with HUF 3000 for 3 calendar months
- you have no previously unsettled SOS top up

If you meet the criteria above select option 2 from the menu you hear before initiating a call for activating the SOS top up.
Once you order the SOS top up HUF 800 is topped up on your card, which will be deducted from your balance when you top up again alongside with the SOS top up fee (HUF 200).

How can I wire transfer my invoice?

You may pay for your invoice in your bank, over your internet bank or the call centre of your bank.

Bank account of Vodafone at Deutsche Bank: 16300000-04009163-90106414.

If you wire transfer the amount you have to indicate the following information in the Notes section: AZ: your ID at Vodafone.
Your ID at Vodafone is an eight-digit number string that you will find in the header of your phone bill.

Most of the banks offer you an option to upload your data in a form, so that you can use it for consecutive transfers.

What is the E-bill?

The E-bill is a bill issued in an electric format, which is available on our internet platform any time. The authentic electronic bill is fully equivalent with the paper based bill, it is certified and time stamped, furthermore you can save it onto your computer. You will also find the PDF version of the bill for more convenient usage.

Is the E-invoice the same as electronic payment?
Pay as you go:

No, because e-billing changes the method of billing, as you will not receive a paper based bill, but can access your bills electronically.

Pay monthly:

No, because e-billing changes the method of billing, as you will not receive a paper based bill, but can access your bills electronically. The method of payment does not depend on this. You can pay an e-invoice with bank transfer, direct debit, bank card over our site, ATM or points of sale.

How can I change to a e-bill?

The easiest way to change is over the E-bill site where you have to register first.. Steps of the registration:

1. Enter your mobile number and customer security code.
2. Then we will check your customer security code and you will receive a password on your mobile phone. The password may be used only once to confirm your registration. The password contains six numbers so that only you can access your data.
3. Then enter your e-mail address and mobile number on which we can contact you in the future when a new bill is generated.

You have to know that when you change to an E-bill you cannot request a cheque any more (while your E-bill service is active, but you may change back any time you want).

Who are eligible to use the E-bill?

Every pay as you go and monthly account holder may request the service, however, internet is required for its use.

How much does the E-bill service cost?

The use of the e-bill service is free for pay as you go and monthly account holders.

Why is it good to use an E-bill?
Pay as you go:

- Environment friendly, because no paper is used to create it.
- Safe, only authorised people have access to it.
- Saves space, because you can store them on your computer.

Pay monthly:

- Environment friendly, because no paper is used to create it.
- Safe, only authorised people have access to it.
- Saves space, because you can store them on your computer.

How will I get a notification when a new E-bill is made for me?

When your electronic bill is generated, you will be texted and e-mailed. You may check your e-bill in the E-bill system. You have to log in and provide your phone number and ‘My Vodafone' account password.

Can I use the E-bill with my internet plan?

Do you have an internet plan that you use in a modem? Would you like to change to E-bill? You simply have to receive the text sent to you in the registration process, which you can do with an internet card too. The Vodafone Mobile Broadband application will guide you through the necessary steps. For more information on the application click here.

If you want to read more about the E-bill service download its demo.

For help in the registration, check www.vodafone.hu/eszamla.

For how long do I have access to my e-bill?

As of the date of your first bill upon registration every e-bill is stored in the system for one year. In other words your bill is stored for 12 months upon generation., which you may open or download from the E-bill platform.

We advise you to save a backup copy onto your computer.

What do I need to use the E-bill?
Technical conditions:

- Internet access: In order to use the service you need internet access and an e-mail address. If you have mobile internet, proper coverage is also an important factor.

Necessary hardware and software:

- The proper E-bill may be checked in PDF format. The authentic bill document contains the data of the paper based bill, a time stamp and an electronic signature, which all validate the bill. To check the electronic stamp of the downloaded valid bill pack, use the validity checker application available upon log in.
- Adobe Reader is recommended to open the PDF format. Download Adobe Reader by clicking here (external link).

I changed to E-bill. When will I receive my first electronic bill?

Upon registration your first upcoming bill is processed electronically, this means that you will get an electronic bill instead of the paper based copy. Your e-bills may be accessed eight days after the closure of your billing cycle on the internet platform. When you get a new e-bill you will be informed automatically over your e-mail address or telephone number provided at registration.

How can I use the SOS top up?

To use the SOS top up you must satisfy the following criteria:

- your balance must be between HUF 1 and HUF 49
- the availability period of your balance has not expired yet
- your balance was topped in total with HUF 3000 for 3 calendar months
- you have no previously unsettled SOS top up

If you meet the criteria above select option 2 from the menu you hear before initiating a call for activating the SOS top up.
Once you order the SOS top up HUF 750 is topped up on your card, which will be deducted from your balance when you top up again alongside with the SOS top up fee (HUF 175).

How can I get a bill on the use of my pay as you go balance?

If you want to receive a bill on your pay as you go balance, submit your request over our website, upon registration in the My Account and using Vodafone Online selfcare application..
Upon successful registration you will find the Request Bill option under the Online selfcare application/Billing menu. You my select the month you request the bill for, and the bill generated is forwarded to you via post or in an electronic format in 15 days as of the settlement of the bill.

How can I get a bill on the top up?

If you top up over Mobile online, OMV, Shell or Agip petrol stations, Tesco stores or selected retailers (newsagents) electronically, request your bill on the spot.

How can I check the balance of my Bonus or status of my downloads/uploads of my prepaid card?

You may check your balance free over the Online selfcare application or for a HUF 49 charge over 171.
Your balance information, Bonus minutes or text messages, the availability period of your bonuses and your balance may be checked any time over the Online selfcare application free of charge or for HUF 49 when you contact us over 171.

Text code for Bonus Minutes: IPERCEK
Text code for Bonus SMS: ISMS

Used up net bonus may be checked any time by texting over 171 for HUF 49:
Text code for Bonus Net: NET

How can I check my current prepaid balance?

Your balance information, Bonus minutes or text messages, the availability period of your bonuses and your balance, or the availability of your Vodafone pay as you go plan may be checked any time over the Online selfcare application free of charge or for HUF 49 when you contact us over 171.

Used up bonus minutes, texts and net usage may be checked any time by texting over 171 for HUF 49:

Text code for Bonus Minutes: IPERCEK
Text code for Bonus SMS: IPERCEK
Text code for Bonus Net: NET

You may check your general bonus balance and its availability period any time free of charge over the Online selfcare application or by texting FEI or IEGYENLEG to 171, for a charge of HUF 49.

What is the duration of the availability period of prepaid top ups?

The availability period on your prepaid plan depends on the value of the top up.

For top ups under HUF 3000 30-day availability period is provided, for top ups worth HUF 3000 or over the availability period is 365 days.

The availability period of the top ups may differ in some plans, so consult the description of the specific plan or Annex 1 of the GTC (Charges and rates) for details.

To what shall I pay special attention if I top up a prepaid card with an expired availability.

The availability period of prepaid subscriptions is always defined in relation to the availability period of the latest top up amount. Once this period expires you may not initiate any action from your phone and a so called 60-day retention period starts. During this period you may only answer calls and receive SMS messages.

If you do not top up your balance until the end of this 60-day retention period to be eligible again for the services, your subscription expires and you cannot use your SIM any longer.

It is important to know that if you top up your balance in the aforementioned 60 days we will deduct as many days from the availability period of your SIM as many have passed from the retention period. In the following example you will see that in case of a small top up you may not be able to use your subscription even after the top up.

Example: The availability period of your subscription has expired 35 days ago, so the retention period is active for 35 days and you top up your balance with HUF 2000. 30 days availability period is provided for top ups under HUF 3000, however, your subscription has been in the retention phase for a longer period, so although the top up is added to your balance you cannot initiate action from your mobile as the availability period of your card has expired.

To avoid such situations top up your balance with a onetime payment of at least HUF 3000 because you will get a 365-day long availability period after your payment.

The availability period of the top ups may differ in some plans, so consult the description of the specific plan or Annex 1 of the GTC (Charges and rates) for details.

How can I settle my overdue balance?

You are advised to settle your overdue account over an OTP ATM, Bill payment site or in cash in a Vodafone store, because these payments are automatically validated and you do not have to send an additional proof of payment to us. Moreover if you initiate payment over an OTP ATM is a kind of purchase, so no extra costs are charged, the transaction is free with a suitable bank card. The bill may be settled in our dedicated stores in cash or by bank card, the latter transaction is free of charge here too. You may transfer he amount as well to the Vodafone bank account held at Deutsche Bank 16300000-04009163-90106414. Codes necessary for transfers initiated from abroad are the following for the bank account 16300000-04009163-90106414: IBAN: HU19 BIC (SWIFT): DEUTHU2BXXX

In this case please write in the comment field of the transfer: AZ: your Vodafone account ID

How can I settle my bill?

The most handy way to pay your bill is electronic payment over our website with a bank card, here .

You may settle your bill in the following ways:

- Via the Vodafone web payment site, with any bank card.
- Free of charge at any OTP ATM, with any bank card.
- Bank transfer
- Pay in the cheque attached to your paper based bill.
- In person in our stores or retailers.
- By Direct Debit

How can I wire transfer my bill?

You may pay for your bill in your bank, over your internet bank or the call centre of your bank.

Bank account of Vodafone at Deutsche Bank: 16300000-04009163-90106414.

If you wire transfer the amount you have to indicate the following information in the Notes section: AZ: your account ID at Vodafone.
Your account ID at Vodafone is an eight-digit number string that you will find in the header of your phone bill.

Most of the banks offer you an option to upload your data in a form, so that you can use it for consecutive transfers.

How can I prove that I have settled my overdue balance?

The proof of payment is processed in two working days, so it is advised to settle your overdue balance over an OTP ATM or the Bill payment site, because if doing so there is no need to send a proof of payment to us. Should you fail to manage the transfer you can pay your bill in cash in any Vodafone store.

How can I check my current balance?

Would you like to know your balance, how many minutes are remaining in your plan or how much data you have used so far?

Run a free query over the Online selfcare application!

Alternatively you may call 1751 for your balance information for a fee of HUF 70 gross. These calls are not covered in your free minutes should you have a plan where the monthly charge can count towards your calls and texts. You may also text 1751 in a blank message for your balance information. Your balance information provides you net amounts over your monthly charge along with the numbers and texts used in the given period.

To run a query on your mobile internet balance text NET from the SMS centre of the device used for the service to 1751. You will be charged HUF 70 gross for the message.

How can I modify the closing date of my billing cycle?

The closing date of your billing period may be modified once a month to 6th, 13th, 19th or 25th. The modification fee is HUF 700 which is indicated in your next bill.

The easiest way to modify the closing day of your billing cycle is over the Online selfcare application.

How does OTP ATM or internet settlement of bill work?
Payment over an ATM:

Insert your bank card and select Bill payment and the Vodafone option. Enter your phone number two times and the amount you want to pay.

The amount entered is deducted from your bank account and is registered as payment on your Vodafone account.

Payment over the Vodafone Internet site:

Enter the phone number belonging to bill payer on the Bill payment site and enter the amount you want to pay. The systems diverts to the OTP payment website. Here you have to enter your bank card number, the expiry date of the card and the CVC/CVV code (CSC in case of AMEX cards) of the card. The CVC/CVV code is found at the back of the card above the signature if you have such a bank card. The system sends you a text message on the transaction to the dedicated contact person or onto the phone number which was used to manage the payment.

How does electronic payment work on the website?

The electronic payment (or ePayment) enables you to pay your bills comfortably with your bank card over the internet at the Bill payment site.

- Upon entering your phone number you may specifiy the amount you want to pay.
- In the next step the system diverts you to a site operated by OTP Bank providing secure connection for the payment.
- You have to enter your bank card details first.
- If you approve the transaction the amount specified is deducted from your bank account, and it will be credited on your Vodafone account.
- You will be texted on the transaction.

How are monthly charges and additional allowance invoiced?

The monthly charge and the selected options are always charged in advance, that is to the next billing cycle. However, as for call, text and data download/upload the bill refers to the cycle closed in the bill.

Where can I find my bonuses or discounts in my bill?

Bonuses, credits and compensations may be found on the "Fees invoiced" page under the "Other fees" section in the "Onetime discounts" heading starting with a minus sign.


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