Malfunction beyond manufacturer warranty
Repairing or replacing the damaged device
In case of theft, damage claim is settled by replacing the device
The replacement device can be refurbished or of re-manufactured origin
Own contribution for each claim. This sum depends on the value of the device, as described in the Entrance Declaration.
Risking the device on purpose, leaving unattended, or other cases of careless handling
Unauthorized network charges (call, data etc.)
Theft must be reported to the police and to Vodafone as soon as possible, but in 8 days at the maximum.
Report the damage as soon as possible, but in 8 days at the maximum by calling 1270
In case of a damaged device remove the screen lock and applications if possible (like Search iPhone) before your damage claim.
Monthly fee for Device insurance appears on the monthly Vodafone invoice.
Insurance coverage starts with the day of signing the Entrance Declaration (when purchasing the device or in the following 60 days).
The insurance is renewed until one of the following events occur:
Assurant General Insurance Limited
The company is authorized in the United Kingdom by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Registration number: 202735. The sale of the product is not regulated.