You can quickly and efficiently get things done by visiting one of our stores or calling 1270.Go to the list of our stores
As a mobile customer, you can easily pay your bills, top-up or buy mobile data in the My Vodafone application, after you register. For more information, click here.
If you have Vodafone internet or TV service, you can use the My Vodafone account to take care of your important matters.
To activate a new prepaid SIM as a non-Hungarian citizen, please visit the nearest Vodafone store.Find a store
With your phone number, personal security code, or personal data, you can register any time. You can find these data in your contract.
Your password has to contain a lower- and an uppercase letter, a number, and at least 8 characters without accents. Later on, you can use this to log in.
Next, you have to give your e-mail address. After providing your address and password, you'll get an SMS on your phone with a one-time verifying code in it, which you have to enter on the 'Verifying' page. Then, you'll arrive at the 'Successful Registration' page, where you can click on the 'Proceed to Login' button to reach the 'Login' page of the application. Here, you can log in to the app by using the password that you provided during the registration.
If you already have a registration through our Online Customer Service, you can log in with the phone number and password that you provided there, there is no need for a new registration.
You can easily and quickly pay your mobile phone invoice on the My Vodafone application. You can start the payment from the 'My Balance' section, where you can pay all your current bills at once with the red 'Pay' button or you can pay a selected invoice by clicking on 'Bill details' and then the 'Pay' button. Then choose your payment method and click on 'Next' to reach the Simple online payment system.
You can save your card details in the application, however, you aren't able to set repeated payments.
If you make calls from Hungary to a foreign country, that is an international call.
The following countries can be called via international calls:
In case of calls to a foreign country, availability of the networks of different service providers depends on the current wholesale contracts.
The possibility of international calls is automatically and freely available to all subscribers.
Charges for international calls:
|International tariff zone||Subscriber’s price HUF/min|
|Red EU International||HUF 76|
What is roaming?
Roaming gives you the opportunity to use your phone abroad. If the service is active on your subscription, your phone will join to one of our partner's network in a foreign country.
It's important to know that the roaming tariff usually slightly differs from the Hungarian fees and please note that you also have to pay for the incoming calls, when you're abroad.
What is not roaming?
If you make calls from Hungary to a foreign country, that is considered an international call. The fees and terms of roaming and international calls differ from one another. If you're interested in the latter, click here.
What are the global numbers of Vodafone Hungary?
If you travel abroad, you can reach the following services with the help of global numbers:
In case of technical problems, you can call the long version of the numbers:
The charge of the call is the same as the roaming call charges to Hungary.
What services are included in roaming?
Subscribers can use the following services on roaming partner networks:
voice call services (making and receiving calls, voice mail, call forwarding)
short message service (sending and receiving SMS)
data roaming services (2G/GSM, 3G/UMTS, 4G/LTE)
The availability of certain functions may vary by country and network.
What are the rates if I use my phone abroad?
If you use your phone abroad without ordering any alternative roaming offers, the standard prices will be applied on you. In zone 1, your roaming rates consist of two parts: your domestic charges (defined in your plan), plus roaming surcharges as shown below. If your domestic rates exceed the following limits, you will be charged at your domestic rates: 72,8 Ft/min for originated calls, 23 Ft/SMS, 76,6 Ft/MMS.
Roaming tariff zone 1 includes the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Fees regarding tariff zone 1:
Initiating calls to a mobile network in Hungary: The domestic out-of-network mobile call charge of the Subscriber's tariff package applicable in Hungary.
Initiating calls to a fixed-line network in Hungary: The domestic fixed-line call charge of the Subscriber's tariff package applicable in Hungary.
Initiating calls to the countries of roaming tariff zone 1: The domestic out-of-network mobile call charge of the Subscriber's tariff package applicable in Hungary
Receiving calls: Free of charge
Sending SMS to a mobile network in Hungary: The domestic out-of-network SMS charge of the Subscriber's tariff package applicable in Hungary.
Sending SMS message to the countries of roaming tariff zone 1: The domestic out-of-network SMS charge of the Subscriber's tariff package applicable in Hungary.
Sending SMS messages to numbers of a third country (not to a Hungarian number or numbers in the countries of roaming tariff zone 1) and to Satellite networks: the SMS charge of SMSs sent from Hungary to abroad as per the Subscriber`s service package per the billing unit of the international directions.
Sending MMS to a mobile network in Hungary: The domestic out-of-network MMS charge of the Subscriber's tariff package applicable in Hungary.
Sending MMS to the countries of roaming tariff zone 1: The domestic out-of-network MMS charge of the Subscriber's tariff package applicable in Hungary.
Sending MMS messages to numbers of a third country (not to a Hungarian number or numbers in the countries of roaming tariff zone 1) and to Satellite networks: the MMS charge of MMSs sent from Hungary to abroad as per the Subscriber's service package per the billing unit of the international directions.
Receiving SMS and MMS messages is free of charge
Roaming zones and fees
Roaming tariff zone 1: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Roaming tariff zone 2: Andorra, Guernsey, Isle of Man, Jersey, Monaco, Morocco, San Marino, Switzerland, Turkey
Roaming tariff zone 3: East-Timor, Faroe Islands, Moldova
Roaming tariff zone 4: Afghanistan, Algeria, Anguilla, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bolivia, British Virgin Islands, Brunei, Cambodia, Cayman Islands, Chile, Colombia, El Salvador, Grenade, Iraq, Jordan, Kazakhstan, South Korea, Kuwait, Lebanon, Macau, Montserrat, Oman, Palestine, Paraguay, Peru, Philippines, Saudi Arabia, Singapore, The Federation of Saint Christopher and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Syria, Taiwan, Tajikistan, Republic of Trinidad and Tobago, Republic of Vietnam, Yemen Arab Republic
Roaming tariff zone 5: Antigua, Argentina, Bahamas, Bhutan, Cook islands, Costa Rica, Ecuador, Georgia, Guatemala, Guyana, Haiti, Honduras, Iran, Kyrgyzstan, Mongolia, Nepal, Netherlands Antilles, Nicaragua, Pakistan, Panama, Papua New Guinea, Puerto Rico, Sri Lanka, Surinam, Turkmenistan, Turks and Caicos Islands, Uruguay
Roaming tariff zone 6: Angola, Belize, Benin, Bermuda, Bissau-Guinea, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Democratic Republic of the Congo, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Ghana, Greenland, Guam, Guinea, Ivory Coast, Kamerun, Kenya, Kiribati, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mianmar, Mozambique, Namibia, New Caledonia, New Zealand, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Republic of South Africa, Samoa, São Tomé and Príncipe, Solomon islands, South Sudan, Sudan, Swaziland, Tanzania, Tunisia, Togo, Tonga, Uganda, Uzbekistan, Vanuatu, Venezuela, Republic of Congo, Zambia, Zanzibar, Zimbabwe
Roaming tariff zone 7: satellite networks on board of water-, and aircrafts
Roaming tariff zone 8: Albania, Bosnia and Herzegovina, Brazil, Canada, China, Dominican Republic, Egypt, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kosovo, Malaysia, Mexico, Montenegro, North Macedonia, Qatar, Russia, Serbia, Thailand, Ukraine, United Arab Emirates, United States of America
|Initiating calls||Receiving calls||Sending SMS||Sending MMS|
|Roaming tariff zone 2||HUF 369 / min||HUF 139 / min||HUF 109 / SMS||HUF 249/MMS|
|Roaming tariff zone 3||HUF 469 / min||HUF 169 / min||HUF 129 / SMS||HUF 249/MMS|
|Roaming tariff zone 4||HUF 699 / min||HUF 249 / min||HUF 209 / SMS||HUF 249/MMS|
|Roaming tariff zone 5||HUF 889 / min||HUF 299 / min||HUF 219 / SMS||HUF 249/MMS|
|Roaming tariff zone 6||HUF 999 / min||HUF 329 / min||HUF 239 / SMS||HUF 249/MMS|
|Satellite networks on board of water-, |
and aircrafts (Roaming tariff zone 7)
|HUF 1599 / min||HUF 1099 / min||HUF 299 / SMS||HUF 249/MMS|
|Roaming tariff zone 8||HUF 369 / min||HUF 139 / min||HUF 109 / SMS||HUF 249/MMS|
Világ Napijegy service
You can also use the Világ Napijegy service for roaming, which is available with post-paid (monthly fee-based), voice-based plans.
|Rates of the Világ Napijegy service|
|In case of post-paid voice Subscribers who are entitled to use the Netinfo page during the use of their tariff packages or data option||- The daily fee of Világ Napijegy - America is gross HUF 1,990 (net HUF 1,566.92) |
- The daily fee of Világ Napijegy - Africa is gross HUF 1,990 (net HUF 1,566.92)
- The daily fee of Világ Napijegy - Eastern Europe/Asia is gross HUF 2,990 (net HUF 2,354.33)
|In case of Red Infinity World and RED Infinity tariff packages||- The daily fee of Világ Napijegy - America/Africa/Eastern-Europe/Asia: free of charge|
|In case of post-paid voice Subscribers who are not entitled to use the Netinfo page during the use of their tariff packages or data option||- The daily fee of Világ Napijegy - America is gross HUF 1,923.47 (net HUF 1,566.92) |
- The daily fee of Világ Napijegy - Africa is gross HUF 1,923.47 (net HUF 1,566.92)
- The daily fee of Világ Napijegy - Eastern Europe/Asia is gross HUF 2,923.48 (net HUF 2,354.33)
What is the rate if I would like to use the internet on my phone abroad?
Internet access in a foreign country is normally provided by the Service Provider to its Subscribers in a data traffic-based billing system. The table below includes the gross fees of Internet use abroad:
|Fees of Internet use abroad|
|Roaming tariff zone 1 (Regulated European Data Roaming)||The domestic data limit of the Subscriber's tariff package applicable in Hungary|
|Roaming tariff zone 2||HUF 1,984.26/MB (HUF 1,889.77/MB net)|
|Roaming tariff zones 3, 4, 5, 6||HUF 2,893.71/MB (HUF 2,755.91/MB net)|
|Satellite networks on board of water-, and aircrafts (Roaming tariff zone 7)||HUF 4,547.25/MB (HUF 4330.71/MB net)|
|Roaming tariff zone 8||HUF 32,13/MB (HUF30,60 /MB net)|
|Fee of Regulated Retail Limit:||HUF 71.18/MB (HUF 60.31 / MB net)|
You also have the option of using the Adat Világ Napijegy service The rates of Adat Világ Napijegy are as follows:
The daily fee of Adat Világ Napijegy - America is gross HUF 1,645.27 (net HUF 1,566.92)
The daily fee of Adat Világ Napijegy - Africa is gross HUF 1,645.27 (net HUF 1,566.92)
The daily fee of Adat Világ Napijegy - Eastern Europe/Asia is gross HUF 2,472.05 (net HUF 2,354.33)
Preferential data roaming rates when using the Adat Világ Napijegy service: on the given calendar day, the first 100 MB is free of charge. During the validity period, the Service Provider bills the traffic that exceeds the preferential data volume in the designated network in gross HUF 49.83/MB (net HUF 47.46/MB) units.
What will my first invoice contain?
As the monthly fee and the selected options are always charged in advance, in the 'Monthly fees' ('Havidíjak') section of the first invoice you will find:
What kind of sections has my invoice?
The invoice contains five main sections: allowances and their consumptions ('Lebeszélhető tételek felhasználása'), monthly fees ('Havidíjak'), usage charges ('Forgalmi díjak'), other charges ('Egyéb díjak') and mobile payments ('Mobilvásárlások'). These can be found separately on the 'Fees invoiced' ('Kiszámlázott díjak') page.
How are monthly charges invoiced?
The monthly fee and the selected options are always charged in advance for the next billing cycle. Some options hava one time fee. Theese are charged for the day of the activation. However, as for call, text and data download/upload usage the bill refers to the actual cycle closed in the bill.
Where can I find the discounts, bonuses and credits in my invoice?
Normal discounts wich are part of the contract are shown in the monthly fee ('Havidíjak') and usage fee ('Forgalmi díjak') sections. Temporarly allowances shown in the allowances ('Lebeszélhető tételek felhasználása') section.
Credit notes due to bill complaint can be found on the legal page's balance information 'Egyenlegközlő információ' section.
Compensations can be found on the legal page's balance modifying ('Egyenlegmódosító tételek') section.
How can I check my overdue amount?
Ont he legal page of the bill you can find the 'Balances' ('Egyenlegközlő információk') section where all of the payments, and the prvious balance is shown. So you can check not only the actual billed amount but the actual balance as well.
However if you have any issue about your debit, you can call 1750 for free of charge from inland, where our colleagues can help you on weekdays between 08:30am and 19:30pm.
How can I pay my overdue amount?
You are advised to pay your overdue amount over an OTP ATM, on our Bill payment site, on the MyVodafone application, or with cash in a Vodafone store. As these payments are automatically validated, you do not need to send any additional proof of the payment to us.
Moreover if you initiate the payment over an OTP ATM it counts as a purchase, so no extra costs are charged, the transaction is free with a suitable bank card. The invoice can be paid also in our dedicated stores with cash or by bank card, which is also free of charge.
You may transfer the amount as well to the bank account of Vodafone Hungary, which is at Deutsche Bank under 16300000-04009163-90106414. For transfers from abroad you need the following data: BANK ACCOUNT: 16300000-04009163-90106414; IBAN: HU19; BIC (SWIFT): DEUTHU2BXXX
If you choose this kind of payment, please fill the Notes section with your account ID this way:
What is the credit limit?
Each of our customers has a credit limit, which is a specified amount of money depending on the number of SIM cards (on your accountID) and the time elapsed since the conclusion of the contract. This credit limit has two part. One for the normal mobile usages (calls, SMSs, MMSs, premium and roaming usages, etc), and one for mobile payments (parking, mibile lotto, etc).
What is the mid-cycle bill?
If your turnover reaches 80% one of your credit limit (usage or mobile payment) in the current billing period, we inform you about this in an SMS. In that case you should pay attention to your traffic until the next billing day, because if you use up one of your credit limit totally, and reach 100%, we will create a mid-cycle bill with your actual traffic. You will be informed of this in another SMS. In this situation you may avoid increasing traffic until your billing day, or if you can make an overpayment, you can also avoid the mid-cycle bill. (The mid-cycle bill contains only traffic charges, which is independent from the monthly fee) It is important to know about the mid-cycle bill, that if you don't pay it until due date or your traffic increase continues (and you reach 20 % of the mid-cycle bill's amount), your outgoing calls will be barred. The amount of the mid-cycle bill will be deducted from the amount of your monthly invoice.
What is the e-Pack?
The e-Pack is…
How can you pay your invoices if you have the e-Pack?
What are the conditions of the e-Pack?
If any of the above does not happen on time during a month, your upcoming invoice will contain an "e-Pack penalty", which price depends on your tariff plan. Example: If you have e-Pack, but you pay your invoice in a Vodafone store either with credit card or cash, there will be a penalty in your next invoice – as these kinds of payments do not count as electronic payment.
Remember, if you need more information you can always reach us by calling 1270. For English speaking operator please press 8. To find a store with English speaking staff, please check here.
If your SIM card has also been lost or stolen with your phone, call number 1270 or number +36 1 288 1270 from another phone, as soon as possible. Our colleagues can block your SIM card; therefore no one else will be able to use it. To create this block you just need to know your phone number and your security code.
To replace the lost/stolen SIM you can receive a new SIM card in all our shops. Also you have the opportunity to block the phone by IMEI number, therefore not only the SIM card, but also the phone itself will be unusable. This service is available in all our shops; you just need to fill out a request form. To make the blocking you only have to present a document which confirms that the phone is yours (for example: the invoice of the purchase, the contract or the warranty card).
How can I replace my SIM card?
You can receive a new SIM card in all our shops, which you can use with your current number. If you lose or damage the SIM card by yourself, the price of the replacement is 2500 HUF both for prepaid and postpaid customers. Prepaid customers need to pay the price onsite, while postpaid customers will be charged in the next monthly invoice. If the SIM card goes wrong, the charge of the change is 1 HUF.