What is handset insurance?

Please be informed that this kind of insurance is only available for postpaid customers.
This service provides you a protection against random impairment (included flooding), injury and theft, so that in these cases your phone can be repaired or replaced.
The handset insurance can be requested during a new subscription process or a contract renewal, and also within a 60 days period after any of these.
The service can be ordered for any kind of phone (except mobile internet sticks), which was purchased from Vodafone Hungary.
For more information, click here (https://www.okosoldal.hu/keszulekszervizeles.html) or here (https://www.vodafone.hu/english/insurance).

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What will my first invoice contain?

As the monthly fee and the selected options are always charged in advance, in the 'Monthly fees' ('Havidíjak') section of the first invoice you will find:

What kind of sections has my invoice?

The invoice contains five main sections: allowances and their consumptions ('Lebeszélhető tételek felhasználása'), monthly fees ('Havidíjak'), usage charges ('Forgalmi díjak'), other charges ('Egyéb díjak') and mobile payments ('Mobilvásárlások'). These can be found separately on the 'Fees invoiced' ('Kiszámlázott díjak') page.

How are monthly charges invoiced?

The monthly fee and the selected options are always charged in advance for the next billing cycle. Some options hava one time fee. Theese are charged for the day of the activation. However, as for call, text and data download/upload usage the bill refers to the actual cycle closed in the bill.

Where can I find the discounts, bonuses and credits in my invoice?

Normal discounts wich are part of the contract are shown in the monthly fee ('Havidíjak') and usage fee ('Forgalmi díjak') sections. Temporarly allowances shown in the allowances ('Lebeszélhető tételek felhasználása') section.

Credit notes due to bill complaint can be found on the legal page's balance information 'Egyenlegközlő információ' section.

Compensations can be found on the legal page's balance modifying ('Egyenlegmódosító tételek') section.

How can I check my overdue amount?

Ont he legal page of the bill you can find the 'Balances' ('Egyenlegközlő információk') section where all of the payments, and the prvious balance is shown. So you can check not only the actual billed amount but the actual balance as well.

However if you have any issue about your debit, you can call 1750 for free of charge from inland, where our colleagues can help you on weekdays between 08:30am and 19:30pm.

How can I pay my overdue amount?

You are advised to pay your overdue amount over an OTP ATM, on our Bill payment site, on the MyVodafone application, or with cash in a Vodafone store. As these payments are automatically validated, you do not need to send any additional proof of the payment to us.
Moreover if you initiate the payment over an OTP ATM it counts as a purchase, so no extra costs are charged, the transaction is free with a suitable bank card. The invoice can be paid also in our dedicated stores with cash or by bank card, which is also free of charge.
You may transfer the amount as well to the bank account of Vodafone Hungary, which is at Deutsche Bank under 16300000-04009163-90106414. For transfers from abroad you need the following data: BANK ACCOUNT: 16300000-04009163-90106414; IBAN: HU19; BIC (SWIFT): DEUTHU2BXXX
If you choose this kind of payment, please fill the Notes section with your account ID this way:
'AZ: 12345678'

What is the credit limit?

Each of our customers has a credit limit, which is a specified amount of money depending on the number of SIM cards (on your accountID) and the time elapsed since the conclusion of the contract. This credit limit has two part. One for the normal mobile usages (calls, SMSs, MMSs, premium and roaming usages, etc), and one for mobile payments (parking, mibile lotto, etc).

What is the mid-cycle bill?

If your turnover reaches 80% one of your credit limit (usage or mobile payment) in the current billing period, we inform you about this in an SMS. In that case you should pay attention to your traffic until the next billing day, because if you use up one of your credit limit totally, and reach 100%, we will create a mid-cycle bill with your actual traffic. You will be informed of this in another SMS. In this situation you may avoid increasing traffic until your billing day, or if you can make an overpayment, you can also avoid the mid-cycle bill. (The mid-cycle bill contains only traffic charges, which is independent from the monthly fee) It is important to know about the mid-cycle bill, that if you don't pay it until due date or your traffic increase continues (and you reach 20 % of the mid-cycle bill's amount), your outgoing calls will be barred. The amount of the mid-cycle bill will be deducted from the amount of your monthly invoice.

What is the e-Pack?

The e-Pack is…

How can you pay your invoices if you have the e-Pack?

What are the conditions of the e-Pack?

If any of the above does not happen on time during a month, your upcoming invoice will contain an "e-Pack penalty", which price depends on your tariff plan. Example: If you have e-Pack, but you pay your invoice in a Vodafone store either with credit card or cash, there will be a penalty in your next invoice – as these kinds of payments do not count as electronic payment.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator please press 8. To find a store with English speaking staff, please check here.

If your SIM card has also been lost or stolen with your phone, call number 1270 or number +36 1 288 1270 from another phone, as soon as possible. Our colleagues can block your SIM card; therefore no one else will be able to use it. To create this block you just need to know your phone number and your security code.

To replace the lost/stolen SIM you can receive a new SIM card in all our shops. Also you have the opportunity to block the phone by IMEI number, therefore not only the SIM card, but also the phone itself will be unusable. This service is available in all our shops; you just need to fill out a request form. To make the blocking you only have to present a document which confirms that the phone is yours (for example: the invoice of the purchase, the contract or the warranty card).

How can I replace my SIM card?

You can receive a new SIM card in all our shops, which you can use with your current number. If you lose or damage the SIM card by yourself, the price of the replacement is 2500 HUF both for prepaid and postpaid customers. Prepaid customers need to pay the price onsite, while postpaid customers will be charged in the next monthly invoice. If the SIM card goes wrong, the charge of the change is 1 HUF.

WHAT IS VODAFONE EU ROAMING?

The Vodafone EU Roaming is a free of charge and optional roaming option for our voice and net tariff plans. With the help of this option you can call and send SMS to any Hungarian and EU phone numbers at your local rates and can use your domestic data allowance on our partner networks in the EU – you just need roaming service for it.
It is very important, that you can call Hungarian and EU numbers with it, the calls to another country outside the EU are charged by international call rate.

WHERE CAN I USE THE VODAFONE EU ROAMING?

The Vodafone EU roaming option has two conditions:

If you miss either of the above in four consecutive months, the option is cancelled from your subscription, and you can't order it again for your phone number.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator please press 8. To find a store with English speaking staff, please check here.

What kind of internet options can I order for my phone?

The renewed Vodafone data options give the opportunity also for prepaid customers to have Internet connection.
If you would like to use regularly internet on your phone, we offer both one time and recurring options, so you can choose the most suitable one for your needs.

With which codes can I order internet options and modify services?

List of the most important SMS codes (to number 1270) are:

What do I need to set on my phone if I want to use the internet?

First of all, please check the preconditions of internet usage:

If you have purchased your phone from Vodafone Hungary, these settings are default; you just need to choose the right profile.
Furthermore you can set the browsing profile manually, you have to type:

Please note that you have to switch on the mobile data among your phone settings

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What is roaming?

Roaming gives you the opportunity to use your phone abroad. If the service is active on your subscription, your phone will join to one of our partner's network in a foreign country.

It's important to know that the roaming tariff usually slightly differs from the Hungarian fees and please note that you also have to pay for the incoming calls, when you're abroad.

What is not roaming?

If you make calls from Hungary to a foreign country, that is considered an international call. The fees and terms of roaming and international calls differ from one another. If you're interested in the latter, click here.

What are the global numbers of Vodafone Hungary?

If you travel abroad, you can reach the following services with the help of global numbers:

In case of technical problems, you can call the long version of the numbers:

The charge of the call is the same as the roaming call charges to Hungary.

What services are included in roaming?

Subscribers can use the following services on roaming partner networks:

The availability of certain functions may vary by country and network.

What are the rates if I use my phone abroad?

If you use your phone abroad without ordering any alternative roaming offers, the standard prices will be applied on you. In zone 1, your roaming rates consist of two parts: your domestic charges (defined in your plan), plus roaming surcharges as shown below. If your domestic rates exceed the following limits, you will be charged at your domestic rates: 72,8 Ft/min for originated calls, 23 Ft/SMS, 76,6 Ft/MMS.

Fees:

Roaming tariff zone 1 includes the following countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Fees regarding tariff zone 1:

Roaming zones and fees

Roaming tariff zone 1: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guyana, Germany, Gibraltar, Greece, Guadeloupe, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Roaming tariff zone 2: Andorra, Guernsey, Isle of Man, Jersey, Monaco, Morocco, San Marino, Switzerland, Turkey

Roaming tariff zone 3: East-Timor, Faroe Islands, Moldova

Roaming tariff zone 4: Afghanistan, Algeria, Anguilla, Armenia, Aruba, Australia, Azerbaijan, Bahrain, Bangladesh, Barbados, Belarus, Bolivia, British Virgin Islands, Brunei, Cambodia, Cayman Islands, Chile, Colombia, El Salvador, Grenade, Iraq, Jordan, Kazakhstan, South Korea, Kuwait, Lebanon, Macau, Montserrat, Oman, Palestine, Paraguay, Peru, Philippines, Saudi Arabia, Singapore, The Federation of Saint Christopher and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Syria, Taiwan, Tajikistan, Republic of Trinidad and Tobago, Republic of Vietnam, Yemen Arab Republic

Roaming tariff zone 5: Antigua, Argentina, Bahamas, Bhutan, Cook islands, Costa Rica, Ecuador, Georgia, Guatemala, Guyana, Haiti, Honduras, Iran, Kyrgyzstan, Mongolia, Nepal, Netherlands Antilles, Nicaragua, Pakistan, Panama, Papua New Guinea, Puerto Rico, Sri Lanka, Surinam, Turkmenistan, Turks and Caicos Islands, Uruguay

Roaming tariff zone 6: Angola, Belize, Benin, Bermuda, Bissau-Guinea, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Democratic Republic of the Congo, Cuba, Djibouti, Equatorial Guinea, Ethiopia, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Ghana, Greenland, Guam, Guinea, Ivory Coast, Kamerun, Kenya, Kiribati, Laos, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mauritania, Mauritius, Mianmar, Mozambique, Namibia, New Caledonia, New Zealand, Niger, Nigeria, Rwanda, Senegal, Seychelles, Sierra Leone, Republic of South Africa, Samoa, São Tomé and Príncipe, Solomon islands, South Sudan, Sudan, Swaziland, Tanzania, Tunisia, Togo, Tonga, Uganda, Uzbekistan, Vanuatu, Venezuela, Republic of Congo, Zambia, Zanzibar, Zimbabwe

Roaming tariff zone 7: satellite networks on board of water-, and aircrafts

Roaming tariff zone 8: Albania, Bosnia and Herzegovina, Brazil, Canada, China, Dominican Republic, Egypt, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Kosovo, Malaysia, Mexico, Montenegro, North Macedonia, Qatar, Russia, Serbia, Thailand, Ukraine, United Arab Emirates, United States of America

Világ Napijegy service

You can also use the Világ Napijegy service for roaming, which is available with post-paid (monthly fee-based), voice-based plans.

What is the rate if I would like to use the internet on my phone abroad?

Internet access in a foreign country is normally provided by the Service Provider to its Subscribers in a data traffic-based billing system. The table below includes the gross fees of Internet use abroad:

You also have the option of using the Adat Világ Napijegy service The rates of Adat Világ Napijegy are as follows:

Preferential data roaming rates when using the Adat Világ Napijegy service: on the given calendar day, the first 100 MB is free of charge. During the validity period, the Service Provider bills the traffic that exceeds the preferential data volume in the designated network in gross HUF 49.83/MB (net HUF 47.46/MB) units.

If you make calls from Hungary to a foreign country, that is an international call.

The following countries can be called via international calls:

In case of calls to a foreign country, availability of the networks of different service providers depends on the current wholesale contracts.

The possibility of international calls is automatically and freely available to all subscribers.

Charges for international calls:

How can I suspend my subscription and what is the rate of it?

You can ask it exclusively on number 1270.
If your contract does not contain loyalty period, we can suspend your subscription for minimum 1, maximum 12 months. If your contract contains loyalty period, you can ask the service for minimum 1, maximum 6 months – in this case your contract will be extended with the period of the suspension. When the 6 or 12 month long period runs out, we will activate your subscription automatically and continue with the billing. If you would like to activate it earlier, after the first month we can do it for you. During the suspension period we may charge 27% of your monthly fee. The service is cost-free.

For further information about the service, please call 1270.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What is the Vodafone Instant prepaid subscription and how can I activate it?

Vodafone Instant is a kind of prepaid SIM card "starter kit", that you can buy anywhere in Hungary at fuel stations, hypermarkets, Inmedio, Relay, post offices, consumer electronics retailers etc. But, in order to activate it, you need to visit a Vodafone store. According to existing regulations in Hungary, as a foreign customer, you cannot activate it online.
In case of having purchased an Instant SIM pack, please visit one of our shops with your ID card or passport or driving license (for citizens outside of the EU/EET: only passport is accepted), where our colleagues can help you in the activation. Furthermore, you need to give a valid e-mail address to let us send your subscription contract for you.

Remember, if you need more information, you can always reach us by calling 1270, free of charge within Hungary. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What do I need to set on my phone if I want to use the internet?

First of all, please check the below preconditions of internet usage:

If you have purchased your phone from Vodafone Hungary, these settings are default; you just need to choose the right profile.
Furthermore you can set the browsing profile manually, you have to type:

For Vodafone customers:

Please note that you have to switch on the mobile data among your phone settings.

What is an MMS and what do I need to set on my phone if I want to send an MMS?

MMS messages are messages that contain images, voice or video apart from the text.
The maximum size of MMS messages is 300KB. The messages may contain different types of multimedia: picture or video.

Please check the below MMS settings on your phone:

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

How can I top up my prepaid balance?

The most comfortable way to top up your balance is via our website with your credit card, here or via MyVodafone mobile app.
You need to enter your phone number, choose the top up amount, and on the online payment platform of OTP Bank provide the data of your credit card (number of the card, date of validity, card owner's name and the CVC code). If you accept the transaction, the amount will be deducted from your credit card and we top up your Vodafone prepaid balance within 48 hours. In case of successful transaction, we will inform you via SMS.
In addition, you can also make top up via most of the ATMs, or via POS terminals in fuel stations, post offices lotteries, etc.

What can I do, if I made the top up to a wrong phone number?

There can be two type of situations:

Please, in each case get in touch with us, call 1270. For Case 1 you need your personal security code, please prepare it in advance. For further information please contact our colleagues.

How can I check my actual prepaid balance?

You can check your actual prepaid balance in three ways:

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

How can I pay my invoice (bill) online?

With the help of online bill payment, you can pay your invoices with your credit card on the Vodafone Hungary website here.
You need to enter your phone number and the amount of your invoice, and the site will redirect you to the payment platform of OTP Bank. You need to provide the data of your credit card (card number, expiry date, card owner name and the CVC/CVV code). If you accept the transaction, the amount will be deducted from your credit card and we will debit it on your Vodafone account. At the end of the process we will inform you about the status of the transaction via SMS.

How can I pay my invoice at an OTP ATM?

Payment at ATM:
Insert your credit/debit card to the ATM, select first the "Bill payment" ("Számlabefizetés") option, and then the Vodafone option. Enter your phone number two times and the amount what you would like to pay. The amount will be deducted from your credit card and we will debit it on your account as payment. At the end of the process we will inform you about the status of the transaction via SMS.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

How can I use my mobile phone for parking?

With the help of the Vodafone Easy Rider application you can start and stop parking easily, quickly everywhere in Hungary. As the application works with mobile data, you can save the SMS cost this way. If you are postpaid customer, the purchase will be represented in your monthly invoice. If you are a prepaid customer, you can pay the parking fee from your prepaid balance.

If you prefer to use the SMS process for parking, you can do that as well. When your parking-ticket expires, you don't have to go back to the parking area, it's enough to send another SMS. 15 minutes before the end of your parking you will receive a warning message via SMS. About the prices and most important information, you can read here.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What can I do if I forgot my original PIN/PUK code?

The original PIN/PUK codes are on the plastic card which originally contained your SIM card.
In case you forgot these codes, and also lost the plastic card, you have the following option:

What is the PIN code?

The PIN1 code is a number sequence that provides access to your SIM card and prevents the unauthorized usage of it. You need to enter this code when you turn on your phone. As a default setting, you have three opportunities to enter the correct number sequence. You can change the PIN code anytime. Please choose a code you will not forget.

What is the PUK code?

If you entered wrong PIN1 code three times repeatedly, your SIM card will be disabled. You can unlock it again with entering the PUK1 code. After this, you will need to set a new PIN code.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

What are the conditions of the mobile number portability (MNP)?

In the following section we list the basic conditions of the mobile number portability (MNP):

More useful information about the MNP:

What is time-window?

The time-window is that time period when the MNP process has to pass, on the given day between 20:00 and 24:00.

If my request was rejected how can I restart the process?

In most of the cases the rejection is caused by the different personal data at the old and the new service provider. First you need to check them at both places. If your data are wrong at Vodafone, you can ask the correction and the restart of the MNP process in a Vodafone shop.
If your data are wrong at your old service provider, you may ask their customer service to correct your data. After the correction you can restart the MNP with an SMS code, this is the easiest way. Please send SZH to number 1270 from your temporary Vodafone number.

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.

Postpaid contract:

Which documents are required if I have a permanent and valid residence permit?

In this case you can sign the contract. You will need to present the following documents:

Which documents are required if I have a temporary residence permit?

In this case a guarantor who is a Hungarian citizen must be involved in the process. You will need to fill the "Undertaking by the guarantor" statement (Kezességi nyilatkozat). The guarantor needs to present the following documents:

Which documents does a European Economic Area resident need to present?

If the EEA citizen does not have either a permanent and valid or temporary residence permit, then the following documents need to be presented in order to sign a postpaid contract in our stores:

What is the process of postpaid contracting?

First, you need to present your ID card or passport or driving license and your Hungarian address card. Please note that you need to pay a normal deposit also, because in each case we make an inquiry of credit solvency. This amount will be refunded in your balance after your third paid invoice.

Prepaid contract:

Which documents are required?

In this case you just need to present the following documents:

Remember, if you need more information you can always reach us by calling 1270. For English speaking operator, please press 8. To find a store with English speaking staff, please check here.