FAQ

Handset insurance

100 MB for free with TUTI100

Free minutes on every Monday with TUTI100

Top up bonus with TUTI100

Postpaid monthly invoices (content, charges, explanation)

Loss/Theft

E-pack

VF EU Roaming

Data (internet) options for prepaid customers

Roaming service for prepaid customers – Activation process

International calls

Suspension of subscription, Holiday Suspend

Instant prepaid subscription (Instant SIM pack) – Activation process

Phone settings – Internet, MMS

Online top up of prepaid SIM card

Online invoice (bill) payment

Mobile parking

PIN/PUK code inquiry

Mobile number porting – Process, documents, conditions

Contracting – Process, documents, conditions